Refunds and Returns

Returns Policy

We want you to shop with confidence.

7-Day Change of Mind: Return your device within 7 days if it's in the same condition as received, with all accessories included.
Faulty Devices: If your device develops a fault through normal use, you have 21 days to report it.
Before Returning: Back up your data, perform a factory reset, and remove all security locks (e.g. iCloud, Find My iPhone, PINs). Locked devices cannot be processed.
Return Request: Contact us on returns@malkatech.co.za to request a return authorization before sending your device.
Shipping: Customers are responsible for securely packaging and shipping returns using a tracked and insured service.

A 20% restocking fee applies to opened or used devices returned due to a change of mind.
No restocking fee applies if the device is unused and the packaging remains sealed.
A R300 diagnostic fee applies if a warranty claim is found to be caused by accidental or user damage.
Returns due to battery health must be requested within 7 days of delivery.
Devices damaged through misuse or accidental damage are not covered under warranty.